KCSE ENGLISH PAPER ONE FUNCTIONAL WRITING REVISION SERIES: QUESTIONS AND ANSWERS
QUESTION ONE: CONFIDENTIAL REPORT
Question: Assume you are a bank manager of the Kenya Commercial Bank and one of your former employees, Mr. Msamaria Rono who worked under you for five years as a clerk has applied for the position of Customer Relations Officer at Cooperative Bank. Write a Confidential Report about Mr. Rono to the Branch Manager of the bank. (20 marks)
Explanation: A confidential report is more of a recommendation. When writing a confidential report about someone, it is advisable that you give the positive qualities of the individual since your report will be used to determine the suitability of the person in question for a particular job.
In this case, for example, you are expected to recommend/ show that Mr. Rono is the best choice for the position that he is seeking. Therefore, whatever you write about him is extremely important in determining whether he will get the job or not.
Remember that Mr. Rono wants to be employed as a customer relations officer at Cooperative bank. Anyone in charge of customer relations must have excellent social skills and like any other employee, be able to work with other employees at the firm well (team player.)
Note: The term confidential means that the report is “private” hence Mr. Rono cannot read it or any other person except the intended recipient who is the Branch Manager of Cooperative Bank in this case.
Kenya Commercial Bank,
P.O. Box 2456-1000,
3rd November, 2020.
The Branch Manager,
Cooperative Bank of Kenya,
P.O. Box 345-30029,
RE: Mr. Msamaria Rono- Position of Customer Relations Officer
I have known Mr. Msamaria Rono for five years. During his stay at the Kenya Commercial Bank, Mr. Rono worked as a clerk demonstrating excellent professional skills and efficiency. Besides this, Mr. Rono is a reliable and honest young man whom anyone can trust with his or her life. He is time-conscious, humble, and extremely obedient. He also likes socializing and being a team player. Therefore, you can count on him to work with other employees very well.
I cannot, therefore, hesitate to recommend him for the post of a customer relations officer at your bank given his high profile social skills. Thank you.
(Manager, KBC Bank.)