THE NAIROBI HOSPITAL SUSPENDS JUBILEE INSURANCE COVER OVER UNSETTLED DEBTS
It has come to the attention of our media team that the highly sought after Nairobi Hospital will no longer be offering medical services to members of the Jubilee insurance cover.
This is after wrangles between the Nairobi Hospital and the insurance provider over a three-year debt failed to be resolved.
In a letter to Jubilee Insurance Group CEO Julius Kipng’etich, the hospital claims that the firm is yet to settle an outstanding debt of Sh 375 million accumulated over the last three years.
According to the Nairobi Hospital CEO Allan Pamba, the huge bills can be attributed to unsettled 2018 and 2019 packages; 33 million and 47.8 million respectively.
A report issued by the Jubilee Insurance in May 2020, shows that the firm is currently unstable, financially following a 2.6 percent drop in net profit.
According to the firm, members’ claims have greatly exceeded their profit hence paralyzing the hospital’s smooth operations.
“In light of this (the outstanding debt), the hospital wishes to inform you that your account will be suspended effective Thursday June 18, 2020 at 9.00 a.m.” reads part of the letter.
Besides, the insurance firm owes the hospital Kshs 96million accumulated in 2020.
“The 96 million includes a package for 2020 invoice which is still not being honored despite assurance from your end,” adds Pamba.
Suspension of services
Consequently, the hospital boss has written to all consultants at the firm to notify them of the suspension of members for all Jubilee Insurance associates.
He added that hospitals are currently working on limited resources. Therefore, payment of all debts on time will be highly appreciated since the services being offered are very critical.
On Friday June 19, Jubilee Insurance head of customer care wrote a notice notifying the members of the suspended services.
The notice also contained information indicating that seamless services are still available at the rest of the medical facilities associated with the firm.
“Seamless medical services are however available at the rest of our expansive provider panel,” reads part of the notice.